How does it work
Cute Live Support allows your web site visitors ("Visitors") to connect to your
company representatives ("Operators") and have their questions answered instantly
by clicking on a chat button embedded on your web site.
1. What the visitors of your website see:
The following type of graphics will appear on your web pages (you can place your
own custom images too) at your desired location:
When operators are online (logged in).
(Monitoring traffic of your website) |
When operators are offline.
(Whether operators are not monitoring traffic or set status to offline) |
 |
 |
Your web site visitor clicks on Live Support graphic on your web site when you are
on-line or you send a chat invitation. Your web site visitor will
chat with you using following type of window.
(No download or any plug in is required for your web site visitors. Window is customizable
to match with your website)
Your web site visitor clicks on Live Support graphic on your web site when you are
off-line. Your web site visitor can leave a message for you using
following type of window:
(Window is customizable to match with your website)
2. What your Administrators/operators See :
To monitor traffic of your web site and chat with web site visitors in real time
you need to login as site operator. In control panel click on "Customers", you will
see visitor monitoring window shown below.
Operator Chatting with a Visitor
- Multiple Simultaneous Chat Sessions One operator can handle any number of
chat sessions at the same time. Each session runs in a separate room tab in the
Operator Console.
- Typing Indicator Both the visitor and operator know when the other party
is typing a message.
