Dear CuteSoft Support Team

We are currently facing the problem of user's state not correctly being shown in cute chat.

- Some user appear off-line even while I am chatting with them!
- Others are off-line too, but I know they are logged in our system. If I send a message, the respond immediately.

Do you know of a problem in this area? Is there a workaround? How often is the user's state polled?

Best regards,

Thomas

Thomas,

The latest version of Cute Web Messenger is 3.1.1.

When upgrading to this new version, you need to update the DLL, client files and run the update SQL Script.

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asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

Adam,

Thanks for updating me on the fact that there is a release 3.1.1! Your website still states version 3.1 release in your download area.

Could you please tell me how we can identify that we are really running 3.1.1 and not 3.1?

Thanks

Thomas

P.S.: I guess it would help all of us here, if you state the exact version in your download area. And provide a list of fixed issues. Don't worry about being open to your customers on what issues you have fixed! This is actually trust building.

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asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx