When a chat invite is pushed to a site visitor is it in a layer or a standard, often blocked pop-up, or ar both options available?

 

Can the invite the customized on the fly such as - I see you are looking at our red apples page, may I tell you more about them?

 

-s-

>>When a chat invite is pushed to a site visitor is it in a layer

 

The Invite picture is in a layer.   The chat window is in a separate window.

 

>>Can the invite the customized on the fly such as

 

Yes.

 

 

Greeting Message

This guide shows you how to set up Greeting Message so that the visitor can receive an instant greeting message from the operator.

Variables Allowed in Greeting Message

There are currently two variables allowed in the Greeting Message

%%user%% - This variable will insert the visitor's login name into your Greeting Message
(example: Hello %%user%% ! How may I help you today?)

%%operator%% - This variable will insert the operator's name into your Greeting Message.
(example: Hello %%user%% ! My name is %%operator%%, how may I help you today?)

Hi Adam,

     Thank you. May I know what is the best way to customized the fly? Shall I create my own greeting message to customized the fly?

 

=mercuryIT=

Please go to tools >> options >> operator's welcome message

I have create one. But, the fly does not change at all. Please assist. Thank you.

=mercuryIT=