Attempting to login using Live Support Operator and getting the following:

 

'You entered an invalid username/password or you don't have permission to access the service.'

 

I'm testing with the admin id and one that I created and get the same results.

 

I'm also having trouble installing the LSO on another machine. It keeps giving me the following:

 

'The system cannot open the device or file specified'

'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755'

joey,

 

>>'You entered an invalid username/password or you don't have permission to access the service.'

 

You haven't assigned the user as operator. Please watch the following movie:

 

 

 

Are you run the MSI from a network drive?

 

If so, please copy this MSI to the local drive.

 

Keep me posted

 

I followed the steps in the video using admin, but no results are returned when pressing the search button.

 

In attempting to install LSO, I've tried from both the desktop and from my documents with the same results.

joey,

 

Please check the following article:

 

 

Cause

Error 2755 is a generic or system-specific error. This error occurs on some systems triggered by the combination of how the setup is run on certain machines and how the machines are configured internally. Following is a list of common causes of this error:

1. There is a corrupted version of Windows Installer engine on the machine.

    

2. The installation does not have access to the Temp directory or if the default Temp directory of the machine is not clean or does not have enough space to run the setup.

    

3. The installation is being run over a terminal Server via a mapped network drive.

    

4. The installation is unable to create or write to the Installer directory in a Windows NT system environment.

    

5. The installation has some custom actions that are not configured properly.

 

..........

 

 

Thanks, I'll take a look at that information for the installation of LSO.

 

On the machine that I was able to install LSO, I'm still getting the following error even though I was able to add two users to the operator list. Any suggestions.

 

'You entered an invalid username/password or you don't have permission to access the service'

joey,

 

>>'You entered an invalid username/password or you don't have permission to access the service.'

 

The only reason for this error is: you haven't assigned the user as operator. Please watch the following movie:

 

 

Keep me posted

 

 

I deleted the data tables and started over with them and no longer receive the authorization error, but now I'm getting a new one (Image below). When I comment out line 106, which is 'If CuteSoft.Chat.ChatApi.FindOperator(uniquename) Is Nothing Then Return False' I get 'Login Form Return OK, but login failed!'.

The detail is:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at CuteSoft.Chat.ChatApiImpl.DoFindOperator(String useruniquename)
   at CuteSoft.Chat.ChatApiImpl.FindOperator(String useruniquename)
   at _Global.SupportLogin(String username, String password) in D:\sites\Theresourcecenter\wwwroot\Global.asax.vb:line 106
   at CuteSoft.Chat.ChatWebService.SupportLogin(String username, String password)
   --- End of inner exception stack trace ---
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at CuteSoft.Chat.WinClient.ChatWebService.SupportLogin(String username, String password)
   at LiveSupport.LoginForm.button1_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
LiveSupport
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/LiveSupport.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
CuteSoft.Chat.WinClient
    Assembly Version: 3.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/CuteSoft.Chat.WinClient.DLL
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
otzuisvr
    Assembly Version: 3.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.JScript
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.42
    CodeBase: file:///C:/WINNT/assembly/GAC_MSIL/Microsoft.JScript/8.0.0.0__b03f5f7f11d50a3a/Microsoft.JScript.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

joey:

Still having problems. Now getting message that, "Login Form return OK, but login failed!". Any ideas?

 

Is your site online? If so, can you send the URL, FTP access to me at [email protected]?

 

 

Sorry, I'm behind a corporate firewall.

 

Do you have any suggestion on what to check? Possibly doing, ha ha, a live chat and guide me as to what to check?

 

I had to remove the software from the test server and am now using Visual Studio locally on my machine.