we need to customize cutesoft live support and cutechat application.

 

The customization requirements are that, where ever there is a reference of cutesoft or cutechat or cute, that needs to be replaced with "companyname"  both on the operator and on the chat live support application.

 

For the end user the applications (cutesoft messenger, chat and livesupport)  needs to appear as if from the company rather than from cutesoft. So weblinks and any references to cute should be replaced by the company name.  For example if you take dnn it appears in the desktopmoudles, where it needs to be customized as mysite.com/chat/ rather than mysite.com/Desktopmodules/cutesoft_client/..

 

Also now the live operator title shows cute live support, instead what needs to be achieved is "Company Name Support" and then distributed to the customer support personnel.

 

These are required for security and business reasons.  Can these be achieved with the developer licence? So can the full customization be possible as mentioned above. If we were to have these customization being done by cutesoft itself, can we get it done for some consultancy fee?

 

naveenv2002,

 

Thanks for the Reply.

 

How do we go about the Live Operator. We wish to have the Live Operator customization too.?

 

In the Live Operator Setup, It mentions, 

 

WELCOME TO CUTE LIVE SUPPORT SETUP WIZARD

 

We want this to be  oursite.com support setup wizard.

 

Even if this is n't possible that's fine, but we would want the title of the live operator application window when our current operator starts using it should be company name. It currently has the window title as "Cute Live Support", We want this as "Company Live Support" 

 

Can we get this done?

 

naveenv2002,