Hi,
I added this myself to the cutechat 1.1 with a little javascript in the SupportServer.aspx and it works great but if you add it to the new web support product then it will save me redo'ing my work.
Let me know if you would like me to send you what i've done might save you some dev time.
Regards
Sam
SonicSam
WiredEyes - Internet Consultancy and Web Design