Hello,

 

A customer is receiving a failure, see screenshot when attempting to insert a picture in the CuteEditor. They are able to open the Image Editor, but when switching to page 2, they receive following below error message. I've tried to duplicate the failuremessage on my computer(s) and computers of my collegues, but I can't reproduce it.

The only difference I'm noticing, In the errormessage it says .......Gallery.aspx?IsFrame=1&Setting=!.....

In my browser it doesn't say variable IsFrame=1

 

Looking forward to ideas to solve it.

 

Translation btw:

 

Failure in the script of the page
Line                  : 2

Sign                 : 5951

Failure              : Access denied

Code                : 0

URL                 : see screenshot Would you like to proceed with the scripts on this page?

And then the option Yes or No

 

Best regards

Rob Weeder

 

Dear Rob Weeder,

 

The error message is saying "Access denied". Can you find the image upload folder, give everyone full control and see what happens?

 

If problem persists, can find our online demo inside download package CS/VB folder. Uploade one of the demos ie localization.aspx to their website and see if it makes any difference.

 

If still not working, we will need to login to the customer site together and debug. In that case, please come to LiveSupport at http://CuteSoft.net, click on the big blue button on top that reads "online". We are here Monday - Friday between 9:30am and 17:30pm Eastern Standard Time.

 

Thanks for using our product