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This command is not supported

Last post 06-16-2010, 9:10 AM by Adam. 6 replies.
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  •  06-10-2010, 5:08 AM 61660

    This command is not supported

    Reply Quote
    Hello,
     
    We are using cuteeditor version 6.6.0.0.
    Recently we tested our application on windows 7.
    There seems to be a problem with the TemplateItemList "InsertOrderList" when CE is used from a showModalDialog. The error arrises "This command is not supported". URL: CuteSoft_Client/CuteEditor/Load.ashx?type=script&file=IE_Loader
     
    Is there a way we can solve this problem?
     
     
     

  •  06-10-2010, 3:20 PM 61667 in reply to 61660

    Re: This command is not supported

    Reply Quote
    Please change "InsertOrderList" to "InsertOrderedList" and test it again.
     
    Regards,
    Eric

  •  06-14-2010, 4:00 AM 61721 in reply to 61667

    Re: This command is not supported

    Reply Quote
    Hi Eric,
     
    Thanks for your reply.
     
    Sorry for the typo. Of course it is "InsertOrderedList".
    The strange thing is it doesn't happen all the time. But most of the time.
    Just today I tested it again and removing the templateitem "InsertOrderedList" isnt a workaround cause the problem still persists.
    It looks like it has to do something with timing.
     
    Regards,
    Arnold
     

  •  06-14-2010, 11:53 AM 61730 in reply to 61721

    Re: This command is not supported

    Reply Quote
    Please tell us your site URL and the detailed reproduce steps of this issue.  You can send it to [email protected]
     
    Regards,
    Eric

  •  06-15-2010, 2:21 AM 61745 in reply to 61730

    Re: This command is not supported

    Reply Quote
    I am experiencing the same problem: http://cutesoft.net/forums/61744/ShowThread.aspx

  •  06-15-2010, 7:04 AM 61749 in reply to 61730

    Re: This command is not supported

    Reply Quote
    Hi,
     
    I tried to make a demo to reproduce the behaviour. Our site is intranet and contains classified data. Therefor I am unable to share. Which makes it hard to find the problem. I was unable to reproduce the behaviour in a simple demo.
     
    However we think we may have found a workaround.
     
    The modal window with the CE is closed by clicking a button. That button generates client side code to close the window. By using a delay before the modal window gets closed it seems that their is enough time and the error doesnt occure anymore.
     
    Regards,
     
          Arnold

  •  06-16-2010, 9:10 AM 61806 in reply to 61749

    Re: This command is not supported

    Reply Quote
    Arnold:
    Hi,
     
    I tried to make a demo to reproduce the behaviour. Our site is intranet and contains classified data. Therefor I am unable to share. Which makes it hard to find the problem. I was unable to reproduce the behaviour in a simple demo.
     
    However we think we may have found a workaround.
     
    The modal window with the CE is closed by clicking a button. That button generates client side code to close the window. By using a delay before the modal window gets closed it seems that their is enough time and the error doesnt occure anymore.
     
    Regards,
     
          Arnold
     
    Arnold,
     
    Thanks for sharing the details. We are investigating this issue now.

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