Hi,

 

Last night I purchased the Cute Chate program and installed it on my site at http://www.MTGODealers.com

 

I am having a couple issues.  Here they are.

 

1. After installing ,when I use the site for the first time, I got an error in the Global.asax file on the first line.  It wasn't finding the CommunityServer.Global object.  I found that if I remove that line I was able to access the site and get to Chat Admin and I was able to click on the chat icon in the forums.

 

2. Clicking on the forum chat icons would get me errors the first time I use the chat for a given forum when the chat web page was saying loading....   I found if I refreshed it a couple times I could get to the chat window and use it.

 

3.  Now the problem I am having is it seems something is timing out.  After a while, could be 20-30 minutes, all the chat links on my site create an error and get redirected to the page failed web page.  Looks like something with looking up the user.  I found that if I touch the web.config and save it that it would fix it till something timed out again.

 

4. Last thing is on some of my forums I don't allow anonymous access.  I didn't play with it much, but i wasn't able to get those chat rooms to open.  Gave me anonymous users not allow or something in a popup.

 

Thanks for any help.

 

ktweedy,

 

Please download the software again:

 

 

And update all the client files and DLL.

 

>>4. Last thing is on some of my forums I don't allow anonymous access.

 

Please login as admin, click "chat admin", select "Room Administration" tab, find the room you want to edit, and uncheck "Allow Anonymous" button.

 

If you still have problems, please set up a FTP account for us.

 

 

 

Hi thanks, will try it tonight.

 

I downloaded it took a quick look.  I should have used the Framework 1.x Web?  I had used the Framework 2.x Web.

 

Also, are the any differences in the SQL scripts? I had ran the one that was on the 2.x Web directory tree.  Or should that be fine?

My server is running Framework 2.0.

So please use the DLL and client files under Framework 2.x Web folder.

 

 

Crazy me, i didn't set the Framework 2.0 Web in the directory in File Explorer till I clicked on the root directory of the extact.

Thanks.

Hi,

 

After installing your last release it is looking better.  Still having an issues with what looks to be something timing out after a while which was my number 3 item on my original list.  I looked at the CommunityServer exception report and it has this exceptions.  I am not at home right now so I can't look to see if that file exist or if there is a permission issue with it but I don't see it in the Zip file I just got again.

 

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1; .NET CLR
Path: /cs/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=3 as HTTP GET
Referrer /cs/forums/default.aspx
Message Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at CuteSoft.Chat.ChatDataManager.c(String A_0)
at CuteSoft.Chat.ChatDataManager.GetUser(String uniquename)
at CuteSoft.Chat.ChatApiImpl.DoGetUserSkinName(String uniquename)
at CuteSoft.Chat.ChatApiImpl.GetUserSkinName(String uniquename)
at CuteSoft.Chat.ChatWebUtility.get_SkinName()
at ASP.cutesoft_client_cutechat_ch_mainform_aspx.__Render__control2(HtmlTextWriter __w, Control parameterContainer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlHead.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at ASP.cutesoft_client_cutechat_ch_mainform_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Page.Render(HtmlTextWriter writer)
at CuteSoft.Chat.UI.ChatPageBase.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

And,

 

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1; .NET CLR
Path: /cs/CuteSoft_Client/CuteChat/utility.js.aspx as HTTP GET
Referrer /cs/CuteSoft_Client/CuteChat/Admin/Config.aspx
Message The file '/cs/CuteSoft_Client/CuteChat/utility.js.aspx' does not exist.
System.Web.HttpException: The file '/cs/CuteSoft_Client/CuteChat/utility.js.aspx' does not exist.
at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)
at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

ktweedy,

 

It looks like either the client files doesn't exist or aspnet account doesn't have the read permission to those files.

 

When you get home and have access to your server, send me a PM. Let us resolve this together.

 

 

I do know of one strange thing about my site and am trying to get solved through the CommunityServer forums but not sure if this is related.

 

When I log into my site and check the "Next time automatically log me in" checkbox this doesn't seem to be working.  after 20 to 30 minutes of not using the stie my session logs out and I have to log again when I go to the site.

 

 

 

 

 

ktweedy,

 

Please send your site admin username/password to me through PM.

 

 

Sent the account information as requested.

 

I just wanted to send a quick update on the status and issues on my site so you have the most current information.

 

1. When logged in I can go to the Chat Admin screen and it displays correctly.  I can access all the pages.  When I do an update it seems the update works (changes get saved in the database) but throws and error when displaying the page.  I get teh custom error web page.

 

2. When logged in and I try to access one of the chat icons it throws and exception and displays the custom error page.

 

3. When not logged in I can click on one of the chat icons and it will load the caht client ok.  I do get anonymous users not allowed pop up but this is correct since I have anonymous access turned off.

 

4. Not sure if this is related to the problem but I have never been able to get the "Next time automatically sign me in" to work.  When I don't use the site for a little while and I come back I have to sign in again.  This works correctly on your site.  Your site always remembers who I am.  Not sure this is related to my chat problem but I would love to figure this out. 

 

Researching the automatic login issue I found that there was some changes between ASP.NET 1.1 and ASP.NET 2.0.  Here is a link that talks about it.

And one with more detail that is dicussed in the link

 

 

So following the CS link i change my form timeout to 9999 in the CS web.config.  Not sure why buy everything seems to be working now.  So I haven't completely validated that everything is corrrect but I should know during the day if things timeout again and I get the errors accessing the Chat stuff.

Well, I am wrong.  Seems I fixed my problem with the site not automaticallty loging me in when I have been away for a while but something with the chat stops working.  When I came in this morning and logged in all the chat stuff was working.  I just tried it again and acess the chat client throws an exception and takes me to the custom error page.

 

So increasing the form session time out didn't fix my problem.

ktweedy,

 

 

instead of (CuteChat for CS 2.1)

 

 

 

I'm using the one that you gave me the link for in a previous reply for this thread which the name of the URL says "2" but I would be able to check, what would tell me the difference.

 

I am planning to move to CS 2.1.  I haven't had a chance to make the change but it looks pretty straight forward?  What are your thoughts, should I just plan to move to 2.1 and see if that clears this problem?

ktweedy,

Nick Harrington:

I've think there's a fair bet that we're downloading the right versions. The links are clearly titled.

I have Version 2.0 (for CS2.0) installed on CS2.0 at http://www.emrupdate.com, and
I have Version 2.1 (for CS2.1) installed on CS2.1 at http://new.emrupdate.com

Version 2.0 doesn't work for more than 30 minutes, or until you've touched your web.config.
Version 2.1 DOES work and has been operational since install 2 days ago.

Are you suggesting that we install "for CS2.1" upon a CS2.0 server?

 

Nick,

 

>>Are you suggesting that we install "for CS2.1" upon a CS2.0 server?

 

No.

 

Can you login and check the exception log ralated to this problem?