Support forums - New install

Support forums » Products » Cute Editor for .NET » Re: New install

New install

Last post 12-19-2007, 10:47 AM by ckelsoe. 7 replies.


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12-08-2007, 6:01 PM 35730

ckelsoe
Joined on 12-08-2007
Posts 5

New install

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New install of Cute Editor into DNN. Followed the instructions specifically for DNN 4 (04.05.05).

Now when I go to an Text/HTML area to edit the text, I do not see any editor. If I click on HTML, I see all of the markup for the module. I have tried in different browsers. I have also restarted the dnn app.

Any direction would be appreciated.

Charles

12-08-2007, 6:34 PM 35731 in reply to 35730

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: New install

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Charles,

1. Please post a screenshot showing the problem.

2. Login as admin and check the log. Find out any error messages related to this installation and post the error details.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

12-10-2007, 11:44 PM 35755 in reply to 35731

ckelsoe
Joined on 12-08-2007
Posts 5

Re: New install

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Here are some screenshots. no related errors in event log

12-11-2007, 12:24 PM 35765 in reply to 35755

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: New install

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Please login as admin and check the event log. Find out any error messages related to this installation and post the error details.

12-11-2007, 6:32 PM 35768 in reply to 35765

ckelsoe
Joined on 12-08-2007
Posts 5

Re: New install

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As I stated above, there are no errors related to cute editor in the log. I can give you access to the portal and you can see for yourself.

12-11-2007, 7:45 PM 35769 in reply to 35768

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: New install

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ckelsoe:
As I stated above, there are no errors related to cute editor in the log. I can give you access to the portal and you can see for yourself.

Please send me the username/password of the admin.

[email protected]

12-18-2007, 11:21 AM 35868 in reply to 35769

ckelsoe
Joined on 12-08-2007
Posts 5

Re: New install

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The information you required was supplied. So far this issue has not been resolved. The customer wants their money back because of the lack of support and the editor not working. Can we just get this resolved and save the customer.

12-19-2007, 10:47 AM 35891 in reply to 35868

ckelsoe
Joined on 12-08-2007
Posts 5

Re: New install

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This issue has been resolved and the customer is happy. Apparently it was some corrupt files on the server. I appreciate the help from Adam in resolving this issue. I now have a couple other customers to recommend this to as it is the best editor I have found for DNN.

Charles