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Question about cross-domain support

Last post 02-18-2008, 9:55 AM by Adam. 7 replies.
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  •  02-14-2008, 9:53 PM 37064

    Question about cross-domain support

    Reply Quote
    Hi,
     
    I have a following setup for our sites:
     
    live.domain1.com <- livesupport installation
    www.domain1.com <- primary product website
    www.domain2.com <- secondary service website
    www.domain3.com <- yet another website :)
     
    While I only need one livesupport installation, I want the visitor tracking and livesupport button to be available on all websites.
    I understand this is possible with the cross domain script, however when I tried to test it with the trial version, I could not see visitors from any website but live.domain1.com.
     
    Is this supported ?
    Which license would I need to purchase?

  •  02-15-2008, 3:57 AM 37066 in reply to 37064

    Re: Question about cross-domain support

    Reply Quote
    greggcz,
     
    >>Is this supported ? Which license would I need to purchase?
     
    It's supported. All license types allow you do this.
     
    >>I want the visitor tracking and livesupport button to be available on all websites.
    I understand this is possible with the cross domain script,
     
    How did you add this cross domain script?
     

    If the target web page is in another domain, you need to use the following cross-domain monitor tag instead:




    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  02-15-2008, 8:22 AM 37069 in reply to 37066

    Re: Question about cross-domain support

    Reply Quote
    That's exactly how I have it, with the difference being the domain name. While the chat button works correctly and I can request chat etc, the visitor is not being tracked. I tried on both IE7 and FF2

  •  02-15-2008, 8:28 AM 37071 in reply to 37069

    Re: Question about cross-domain support

    Reply Quote
    I sent you a private msg with installation details.

  •  02-15-2008, 4:28 PM 37080 in reply to 37064

    Re: Question about cross-domain support

    Reply Quote
    After further investigation, I found that the crossdomain script is calling a wrong url:
     
       22         False    +4.040 s             0.079 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114378165&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       23         False    +14.133 s            0.110 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114388258&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       24         False    +24.258 s            0.046 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114398367&Type=VISIT&Referrer=   
     
     
    Sounds like a minor bug ?

  •  02-15-2008, 10:22 PM 37082 in reply to 37080

    Re: Question about cross-domain support

    Reply Quote
    greggcz:
    After further investigation, I found that the crossdomain script is calling a wrong url:
     
       22         False    +4.040 s             0.079 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114378165&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       23         False    +14.133 s            0.110 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114388258&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       24         False    +24.258 s            0.046 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114398367&Type=VISIT&Referrer=   
     
     
    Sounds like a minor bug ?


    Please ignore the post above, this was another tab doing it. 
     
    I found a problem though. 

    "_chat_script.src=url;" only works correctly in IE 


    Here's a replacement that will work in all browsers:

        var _new_script = document.createElement('SCRIPT');
        _new_script.id = _chat_scriptid;
        _new_script.src = url;
        _chat_script.parentNode.replaceChild(_new_script,_chat_script);
     
     
    More info about this here: http://lists.whatwg.org/pipermail/whatwg-whatwg.org/2007-May/011569.html

    -Gregg

  •  02-15-2008, 10:22 PM 37083 in reply to 37082

    Re: Question about cross-domain support

    Reply Quote
    Forgot to mention, I tested this solution in FF, IE and Opera and all visitors are now visible.
     
    -Gregg

  •  02-18-2008, 9:55 AM 37113 in reply to 37082

    Re: Question about cross-domain support

    Reply Quote
    greggcz:
    greggcz:
    After further investigation, I found that the crossdomain script is calling a wrong url:
     
       22         False    +4.040 s             0.079 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114378165&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       23         False    +14.133 s            0.110 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114388258&Type=VISIT&Referrer=                                                                                                                                                                                                                                                                             
       24         False    +24.258 s            0.046 s      GET     200     428       text/html                 http://cutesoft.net/CuteSoft_Client/CuteChat/SupportCustomerHandler.ashx?_temp=1203114398367&Type=VISIT&Referrer=   
     
     
    Sounds like a minor bug ?


    Please ignore the post above, this was another tab doing it. 
     
    I found a problem though. 

    "_chat_script.src=url;" only works correctly in IE 


    Here's a replacement that will work in all browsers:

        var _new_script = document.createElement('SCRIPT');
        _new_script.id = _chat_scriptid;
        _new_script.src = url;
        _chat_script.parentNode.replaceChild(_new_script,_chat_script);
     
     
    More info about this here: http://lists.whatwg.org/pipermail/whatwg-whatwg.org/2007-May/011569.html

    -Gregg
     
    Gregg,
     
    Thanks a lot for the information. We are reading the article now.  We will get back to you as soon as possible.
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx
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