I was told that live support works over ssl however I am unable to get it work properly. I was wondering if anyone out there has been able to successfully gotten it to work. The server it's installed on doesn't have port 80 open for security reasons, it handles some payment processing and student applications to the college I work for. So far the images and links to login don't work. It is as though they are hard coded to go over port 80 in the scripts or they all use ResolveUrl. Another issue I've been having over ssl, even thought the client connects properly it does not show the visitors currently on any pages that have the monitor script on them. Support-Visitor-monitor.js.aspx

 

Any help would be appreciated.

Thanks

RajLives,

Adam,

I responded to your email about load balancing that was sent from [email protected] with all this information. I will forward that to [email protected] and also copy and paste the info here.

 

I was told that live support works fine over SSL yet I am having many problems because it seems that all references in your software are over http, port 80 which is not open on this (these servers) off-campus. My test page:

https://www2.qcc.cuny.edu/livesupportdemo/

 

The image doesn’t show up nor does the link work.

Below is the code on the page.

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Visitor-monitor.js.aspx"></script>

 

The link to start a chat session also attempts to go over http, port 80:

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/SupportRedirect.aspx?Referrer=&Url=https%3A//www2.qcc.cuny.edu/livesupportdemo/&_time=1209396883296

 

Which will not work.

 

Also trying to use it on our main web servers over http the same issues arise:

http://www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp

 

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Visitor-monitor-crossdomain.js.aspx"></script>

 

Website visitors list in the client also doesn’t work.

RajLives,

Adam,

I am not getting any errors as described by these other users. If you right click on the the broken image on this page to see the properties on this page you'll see the reference to the image is:

 

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/images/141x44-offline.gif

 

That is why the image doesn't show up. This image location is created by your script file:

Support-Image-Button.js.aspx

 

This file uses the method Request.URL.ToString which does not handle https://

 

Try this page:

https://www2.qcc.cuny.edu/requesturl.aspx

 

<%@ Page Language="C#" ContentType="text/html" ResponseEncoding="utf-8" %>
<script runat=server>
string baseurl;
</script>
<%
baseurl=Request.Url.ToString();
Response.Write(baseurl);
%>

 

Adam,

I added a line to your code on Support-Image-Button.js.aspx to enable it to work over https

 

baseurl=Request.Url.ToString();
baseurl = Regex.Replace(baseurl, "http:", "https:");