We have installed Chat and really enjoy its functionality, and have a couple of questions-

 

Is there a way to limit the number of operators joining a chat session? 

 

Also, if operators can not answer a chat request, is there a way to route the chat request to a different group for answering after a certain wait time?

Is there a way to limit the number of operators joining a chat session? 

By default,  this feature is not supported. If you need this feature, you can purchase operator client source code license and make a customization.

 

Also, if operators can not answer a chat request, is there a way to route the chat request to a different group for answering after a certain wait time?

 

Operator can select one customer, right click this customer, and then click "Transfer" to transfer customer to other operator.

 

Regards,

Eric

 

>>Is there a way to limit the number of operators joining a chat session? 

 

When an operator accepts a user from the waiting list, the user will be removed from the queue.

 

If the operator cannot answer the chat request, he/she can transfer the user to other operators.