I get the following error when trying to run live support for the first time.

 

Line 172:	<system.web>
            Line 173:		<httpHandlers>
            Line 174:			<add verb="*" path="execpackage.aspx" type="ExecXmlPackage"/>
            Line 175:			<add verb="*" path="googlemall.aspx" type="GoogleMall"/>
            Line 176:		</httpHandlers>

 

 

Looking at the information above where it says Source File: D:\Website\7012\Web\web.config    Line: 174 that path to the file is the web.config file for my main application The path to the live support web.config is located at D:\support\web.config    . How do I install live support in such an environment?

tb2007,

 

 

Where does the following code come from?

 Are you sure you are use it?

 

If you are using it, you must have the DLL contains 'ExecXmlPackage' in your project bin folder.

 

If not, juse remove it.

 

 

That code comes from the the application in the root of the domain and is required and the main app runs fine. I actually got it to work by putting live support in its own website and calling it from support.domain.com instead of in a virtual directory like domain.com/support. However, I ran it once, added 2 operators did a test but the client app failed on my PC (Running Vista Ultimate) Before it failed I did see the live support icon change to online and I did see the operator enter the chat room and got the notice of pending chat on my client pc.

 

Being the dns was just setup for support.domain.com it may be that is the issue. I'll wait a day or so for propagation and see how it does then

 

Have there been any issues with the client application on a Windows Vista machine?