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run on subdomain

Last post 03-07-2008, 1:55 PM by indiankarma.com. 6 replies.


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03-07-2008, 12:30 AM 37673

indiankarma.com
Joined on 04-06-2005
Posts 53

run on subdomain

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I have setup cute live support on a subdomain and it is called on the main www as well as other subdomains. I keep getting this error, "Error: uncaught exception: Permission denied to call method XMLHttpRequest.open" Is it possible to do this?

Thanks

Paul
Post Hope

03-07-2008, 12:47 AM 37676 in reply to 37673

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: run on subdomain

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indiankarma,

Can you try it on the page in the same sub-domain?

Keep me posted

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

03-07-2008, 11:53 AM 37681 in reply to 37676

indiankarma.com
Joined on 04-06-2005
Posts 53

Re: run on subdomain

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It functions without any errors when on the same domain/sub-domain. Thanks

Paul
Post Hope

03-07-2008, 12:01 PM 37682 in reply to 37681

indiankarma.com
Joined on 04-06-2005
Posts 53

Re: run on subdomain

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*Note

It still functions for the user, they are able to click live support button and initialize chat session. The problem seems to be with /CuteSoft_Client/CuteChat/Support-Visitor-monitor.js.aspx. From the chat console of admin, I am not able to see users browsing the site unless they are on the sub-domain the app is installed on. When Support-Visitor-monitor.js.aspx file is not included there is no error.

Any Ideas?

Paul
Post Hope

03-07-2008, 12:21 PM 37683 in reply to 37682

melih
Joined on 03-07-2008
Posts 1

Re: run on subdomain

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I have the same problem. I can see the visitors on my subdomain but not under www...

Is there any way to fix this? or this is the way it is...

03-07-2008, 12:41 PM 37685 in reply to 37683

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: run on subdomain

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Which version are you using? Version 4.1?

Please use the cross domain solution.

If the target web page is in another domain, you need to use the following cross-domain tags instead:

Chat Button:

Monitor:

Keep me posted

03-07-2008, 1:55 PM 37695 in reply to 37685

indiankarma.com
Joined on 04-06-2005
Posts 53

Re: run on subdomain

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Seems to work perfect. Thanks for the quick response!

Paul
Post Hope