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Access Database Issue With Cute Live Support....

Last post 08-20-2008, 7:30 AM by mlocati. 1 replies.
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  •  07-03-2008, 2:45 AM 41897

    Access Database Issue With Cute Live Support....

    Reply Quote
    Hi All,
    I'm using cute live support for my website. Previously I was using SQL Server but i faced lot of problems so I switched to MS Access...But Again it is giving some issues....
      
    • I deleted agent and tried to add new agen using same name, it is not taking....
    • I tried to add multiple agens for a department, it is giving primary key constraint error
    • Desktop software is getting disconnected after being ideal for some time


    The third issue is important one....Please suggest me a solution....
    Thank you....
    Thanks & Regards,
    Amar Dhembare

  •  08-20-2008, 7:30 AM 43092 in reply to 41897

    Re: Access Database Issue With Cute Live Support....

    Reply Quote
    I've had the same problem. The sulution is to alter the structure of the table CuteChat4_SupportAgent, making both the fields
    DepartmentId and AgentUserId as primary key, and not only DepartmentId.
     
    Ciao!
       Michele
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