Error inserting hyperlink to file download

Last post 10-25-2011, 2:44 PM by Adam. 7 replies.
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  •  10-17-2011, 9:17 AM 70425

    Error inserting hyperlink to file download

    Hi there,
     
    Customer of ours is using IE8 with the Cuteeditor ASP form.
     
    Customer want's to link a image to an uploaded file.
    When using the insert hyperlink function, browse, select file, then click OK the form returns an Javascript error.
     
    Translated it from dutch it says.
     
    'Arg' is empty or isn't a object
    Dialog_selectfile.js 
    Line1
     
    And
     
    'Arg' is emtpy of isn't a object
    Dialog_selectfile.js
    Code: 0
    UrL: http://www.deakkerboskoop.nl/cms/cuteeditor_files/Scripts/Dialog/Dialog_Selectfile.js
    Line 1
    Character 4190
     
    Please help / advise.
     
    Tried it on my own pc, everything is fine. Customer installed FF / Chrome, same story, don't worked.
     
    Regars.
    Tim
     
     
     
  •  10-18-2011, 7:35 AM 70445 in reply to 70425

    Re: Error inserting hyperlink to file download

    HI,
     
    Can you let your client test on demo http://www.cutesoft.net/asp/EnableAll.asp? Does it get the same issue?
     
    Try use your client's account to test it. Get the same problem?
     
    Regards,
     
    Ken
     
     
  •  10-18-2011, 9:52 AM 70456 in reply to 70445

    Re: Error inserting hyperlink to file download

    Hi,
     
    Client tested it via http://www.cutesoft.net/asp/EnableAll.asp same error.
     
    I've tried it on my laptop and desktop. Everything works, cross browser.
     
    Regards Tim
     
     
     
  •  10-19-2011, 10:25 AM 70473 in reply to 70456

    Re: Error inserting hyperlink to file download

    Hi tdj1983,
     
    What browser/version your client using?  Can you let your client re-set the security settings of the browser and try again?
     
    Regards,
     
    Ken
  •  10-20-2011, 1:48 PM 70494 in reply to 70473

    Re: Error inserting hyperlink to file download

    Error apears in IE 8.
    But it doesn't work in multiple browsers FF & Chrome.
     
    I've asked the customer to reset the settings. But as said above, it seems to be a cross browser problem.
     
    Isn't the error saying anything?
  •  10-21-2011, 2:15 AM 70496 in reply to 70494

    Re: Error inserting hyperlink to file download

    Reset hasn't solved it.
     
    Problem stil exists.
  •  10-25-2011, 3:58 AM 70520 in reply to 70425

    Re: Error inserting hyperlink to file download

    Support!? Please help me out....
     
  •  10-25-2011, 2:44 PM 70524 in reply to 70520

    Re: Error inserting hyperlink to file download

    We have no clue with this issue. Cannot find a method to reproduce it. Do you have access to client's PC? Can you reproduce it?

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