Support forums - Operator Client Transcripts Msg Length settings

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Operator Client Transcripts Msg Length settings

Last post 02-19-2008, 4:06 AM by Adam. 5 replies.


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11-27-2007, 1:57 PM 35437

rvmjk
Joined on 11-27-2007
Posts 5

Operator Client Transcripts Msg Length settings

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We have noticed that in the Chat Transcripts section of the Live Support Operator Client we need to continually scroll to the right to read the message field and I noticed that by scrolling as far as I can with some of the lengthy messages, the content is being cut off.

2 questions:

Is it possible to modify the Live Support Operator Client settings for the Chat Transcripts section messages to appear similar to how it appears to both the members and nurses when the chat is taking place?
Is it possible to modify the Live Support Operator Client settings for the Chat Transcripts section so that the entire content of a lengthy message be displayed or is the entire chat transcript only available through the admin section?

11-27-2007, 2:44 PM 35440 in reply to 35437

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Operator Client Transcripts Msg Length settings

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rvmjk,

I can confirm this issue and we will release a new build to resolve this problem. Sorry for the inconvenience.

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12-05-2007, 10:20 AM 35665 in reply to 35440

rvmjk
Joined on 11-27-2007
Posts 5

Re: Operator Client Transcripts Msg Length settings

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Thank you for the response.

I was wondering if you would be able to provide me with a timeframe for the release of the updated client build?

12-06-2007, 3:13 PM 35719 in reply to 35665

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Operator Client Transcripts Msg Length settings

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Hi.

We will work on that issues.

Before we publish the update , you can see the message by resizing the wdith of the column.

And then move the bottom scroll bar .

Regards , Terry .

12-11-2007, 11:49 AM 35764 in reply to 35719

rvmjk
Joined on 11-27-2007
Posts 5

Re: Operator Client Transcripts Msg Length settings

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By resizing the width of the column and then moving the bottom scroll bar works for most of the chat transcripts.

But unfortunately I notice that with many of the lengthy messages, the content is still being cut off.

02-19-2008, 4:06 AM 37146 in reply to 35764

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Operator Client Transcripts Msg Length settings

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This issue is resolved in version 4.1.

Please download it from:

http://cutesoft.net/downloads/folders/current_releases/entry21855.aspx