Adam

I applogize for sounding like a parrot but you refuse to answer my request of a management contact.  I am following our business process under instruction from one of our directors.  If you dont want to give me a contact, please specificly say so? 

A response positive or negative is required for me to go thru our process of non conformance.  I went to the live chat room, you were not there.  I am about to go to a meeting to explain why this system is not rolled out.  I am about to look very incapable, not meet a key deliverable and possibly have to formally explain why's , how's and who's

What can I do to assist you guys with this problem?

A couple of days, yes I can work with that.  If its resolved in a couple of days, great.  thank you for your time.