Hello again.

 I notice that before connecting to the operator, there is a "department" option. But I see no option in the operator client software.  We need the department option to send our customers to the right spot.

 

Also, when trying to conenct as Operator, it allows me to use the IP, but not the name. example I can connect as : http://34.65.34.233/LiveSupport/  but not http://www.mywebsite.com/LiveSupport