First, thank you for the reply!

 

I didn't understand the nature of the link.  Was there a particular Google result you had wanted me to look at?  I'm not doing any programming with the software right now, so diving in and looking at how the .Net code handles proxy issues is a bit beyond what I was looking to do.  It's also possible I misunderstood what you were having me look at, so please let me know if I'm missing something.  Thanks!

 

As additional information, I thought you might find it useful to know that I was able to generate the same crash without initiating a chat session.  I started the operator application, clicked on "Customers", and then clicked on one of the customers to simply view their information.  I received the same crash message, moved it to the side, and continued using the application.  In this case, I found that the customer information included the name, status, OS, browser, culture, IP address, referrer and duration.  However, "Country" and "City" both say "Loading".  I did not try to invite the person to a chat, I simply clicked on the user's name and received the error.

 

If there is additional information I can provide that would make troubleshooting easier, please let me know.  Thank you, and I look forward to any direction you can provide!

 

Best regards,

Jason W. Pegg