Here's a global.asax.vb file that will reproduce the problem...not sure why it's splitting cookies using the comma as a separator.  The separator should be a semicolon...



Imports System.Web
Imports System.Web.SessionState
Imports CuteSoft.Chat

    Public Class [Global]
        Inherits System.Web.HttpApplication
        Implements CuteSoft.Chat.IHttpApplicationConnectionStringProvider
        Implements CuteSoft.Chat.IHttpApplicationUserAdapter
        Implements CuteSoft.Chat.IHttpApplicationDataProvider
        Implements CuteSoft.Chat.IHttpApplicationSupportLogin


        Public Function GetConnectionString(ByVal user As CuteSoft.Chat.UserIdentity) As String Implements CuteSoft.Chat.IHttpApplicationConnectionStringProvider.GetConnectionString
            Return System.Configuration.ConfigurationManager.AppSettings("ConnectionString")
        End Function

        Public Function GetUserIdentity() As CuteSoft.Chat.UserIdentity Implements CuteSoft.Chat.IHttpApplicationUserAdapter.GetUserIdentity
            Dim id As String = GetUserUniqueName()
            If (id Is Nothing) Then
                Return CuteSoft.Chat.UserIdentity.CreateNull()
            End If
            Dim identity As CuteSoft.Chat.UserIdentity = New CuteSoft.Chat.UserIdentity(id, Nothing, Context.Request.UserHostAddress)
            Return identity
        End Function

        Public Function GetUserUniqueName() As String Implements CuteSoft.Chat.IHttpApplicationUserAdapter.GetUserUniqueName
            Dim cookies As String
            cookies = HttpContext.Current.Request.Headers("Cookie")
            Dim username As String
            username = HttpContext.Current.Request.Cookies("ecm")("username")
            Return Nothing
        End Function

        Public Function GetUserDisplayName(ByVal useruniquename As String) As String Implements CuteSoft.Chat.IHttpApplicationDataProvider.GetUserDisplayName
            Return Nothing
        End Function

        Public Function IsAdministrator(ByVal useruniquename As String) As Boolean Implements CuteSoft.Chat.IHttpApplicationDataProvider.IsAdministrator
            Return False
        End Function

        Public Function IsLobbyAdmin(ByVal useruniquename As String, ByVal lobby As CuteSoft.Chat.CuteChatLobby) As Boolean Implements CuteSoft.Chat.IHttpApplicationDataProvider.IsLobbyAdmin
            'TODO: get list of admins for each lobby
            Return False
        End Function

        Public Function ListUserUniqueName() As String() Implements CuteSoft.Chat.IHttpApplicationDataProvider.ListUserUniqueName
            Return Nothing
        End Function

        Public Function SearchUserUniqueNameByDisplayName(ByVal userDisplayName As String) As String() Implements CuteSoft.Chat.IHttpApplicationDataProvider.SearchUserUniqueNameByDisplayName
            Return Nothing
        End Function

        Public Sub SupportInit() Implements CuteSoft.Chat.IHttpApplicationSupportLogin.SupportInit

        End Sub

        Public Function SupportLogin(ByVal username As String, ByVal password As String) As Boolean Implements CuteSoft.Chat.IHttpApplicationSupportLogin.SupportLogin
            Dim cookieEktGUID As HttpCookie
            If (Context.Request.Cookies.Get("EktGUID") Is Nothing) Then
                Dim strGUID As String = System.Guid.NewGuid.ToString
                cookieEktGUID = New HttpCookie("EktGUID", strGUID)
                cookieEktGUID.Path = "/"
                cookieEktGUID.Expires = Now.AddYears(1)
                Context.Response.Cookies.Add(cookieEktGUID)
            End If

            System.Web.Security.FormsAuthentication.SetAuthCookie(username, False, "/")
            Dim cookEcm As HttpCookie = New HttpCookie("ecm")
            cookEcm.Values("user_id") = 1
            '******* The comma below seems to be parsed incorrectly by the live support operator client! ******
            cookEcm.Values("site_id") = "/websrc/WorkArea/,679240192"
            cookEcm.Values("userfullname") = "Application+Administrator"
            cookEcm.Values("displayname") = ""
            cookEcm.Values("username") = "admin"
            cookEcm.Values("new_site") = "/websrc/WorkArea/"
            cookEcm.Values("unique_id") = 679240192
            cookEcm.Values("editoroptions") = "ewebeditpro"
            cookEcm.Values("site_preview") = 0
            cookEcm.Values("langvalue") = ""
            cookEcm.Values("isMembershipUser") = 0

            cookEcm.Values("DefaultLanguage") = 1033
            cookEcm.Values("NavLanguage") = 1033
            cookEcm.Values("SiteLanguage") = 1033

            cookEcm.Values("template") = ""
            cookEcm.Values("folderid") = ""
            cookEcm.Values("width") = "790"
            cookEcm.Values("height") = "580"
            cookEcm.Values("FolderPath") = ""
            cookEcm.Values("DisplayBorders") = 1
            cookEcm.Values("DisplayTitleText") = 1
            cookEcm.Values("UserCulture") = 1033
            cookEcm.Values("LastValidLanguageID") = 1033
            If (Not Context.Request.Cookies.Get("ecm") Is Nothing) Then
                Context.Response.Cookies.Remove("ecm")
            End If
            Context.Response.Cookies.Add(cookEcm)
            Return True
        End Function
    End Class