Adam was able to help me outside the forum, but I wanted to share our findings with the group in case someone else runs into this particular problem.  Adam was very helpful and should be commended for his continued work in the groups and outside of them!

 

After speaking with Adam, it IS the case that the operator software is trying to access an outside website.  Unfortunately, it does not yet have the built-in ability to prompt for proxy credentials, so it crashes.  Adam let me know that it's going to http://www.hostip.info/api/get.html to get the country and city location information.  If you have a proxy set up that requires authentication, there's a good chance the app will fail on that call.

 

I spoke with our network administrator and he set up an exception for that URL.  I also had him set up an exception for http://api.hostip.info/ since this is where the link above gets redirected into.  By adding these two links to our exception list, we were able to use the application without a problem.  No more crashes!

 

Thank you again, Adam, for helping us track this down!