The following is my structure for the ASP.net site, which I would assume would be pretty standard:

 

Web.config at the main level of the site.

The CuteSoft_Client is a folder under the main level.

I have renamed the entry in AppSettings in the web.config at the root website level to "clsConnectionString" and have updated this in the global.asax.cs file in the CuteSoft_Client folder as instructed.

 

I still get the following error:

 

Missing appSetting:CuteChat.SqlClient.ConnectionString

 

Line 22: var ImageURL='<%= CuteSoft.Chat.ChatApi.HasReadyOperators()/*HasOnlineOperators()*/?URL_live_help_online_image:URL_live_help_offline_image %>';