Hi,

I am trying to integrate Live Support into a DotNetNuke portal.

When trying to use the Live Support module in the default portal, the system works just fine. However, If trying to use the module in a sub portal, I come across the error as described below.

For illusatration, let's use the following...

Default portal:

URL: http://localhost/DotNetNuke
Admin: John Doe

Sub portal:

URL: http://localhost/DotNetNuke/demo
Admin: Joe Bloggs

When adding the module to a page in the default portal, I can add the required user (John Doe) as an operator just fine.
When adding the module to a page in the sub portal, I can NOT add the required user (Joe Bloggs) as an operator.

However, I CAN add the user from the default portal to the sub portal. Therefore, it appears that the Live Support module cannot recognise the fact that I am trying to add it to a sub portal and will only look at the user list for the default portal.

Is there a fix for this?

Many thanks in advance for any help or advice.

John.