Hello Karen!
Thank you for your answer! It seems to meet our requirements. The next important questions are:
1. We need to add some extra fields in the operator application. Is it enough to have just the operator application source code for that purpose?
2. Is it possible to find out the visitor identity from the operator application source code if Form Authentication is used in our company web site? The identity is transmitted within authentication cookie.
Thanks in advance!
BR, Sirsoft2000