We had intermittent problems with "Support-Visitor-monitor-crossdomain.js.aspx working properly.  Now it doesn't work at all since a directory structure change.

 

CuteChat lives on Server A.  2 site whichs use the monitoring tag are located on Server B.  When a visitor hits a page at one of the sites on Server B, we can see them just fine in the Operator Client.  If I; however, click on that user and invite them to a chat, the Invitation never shows up on the remote web site.

 

I might add 4 things:

 

1. The local version of the tag, Support-Visitor-monitor.js.aspx works fine.

 

2. Line 88 in Support-Visitor-monitor-crossdomain.js.aspx is commented with "Do modify this line". It reads

 var__cc_urlbase='<%=baseurl%>';  What should it be modified to read?

 

3. Both sites are live.

 

4. We were successful in changing the directory structure of the chat files to \LiveSupport_Client\LiveSupport\.

 

Cheers,

 

d.r.