Thanks for the quick answer.

 

Here's an example scenario I am trying to find a solution for... Please let me know if Live Support can do that and if so, how.

 

We have 4 operators with expertise in Windows Issues, 4 operators with expertise in Mac Issues and 4 operators with Microsoft Office Issues.

 

We want to automatically route live support requests to appropriate experts. So I was wondering if it would be possible to create separate rooms (or whatever you want to call it) for Windows Issues, Mac Issues and Microsoft Office Issues. I want these options to be available for the web users so that they can select what kind of issues they are having; and based on their selection, I want each live support request to be routed to an appropriate operator (or a group of them) but not all operators.

 

How can we implement a Live Support solution to address a problem of that nature. Thanks.