I get the following error when trying to run live support for the first time.
Server Error in '/support' Application.
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Could not load type 'ExecXmlPackage'.
Source Error:
Line 172: <system.web>
Line 173: <httpHandlers>
Line 174: <add verb="*" path="execpackage.aspx" type="ExecXmlPackage"/>
Line 175: <add verb="*" path="googlemall.aspx" type="GoogleMall"/>
Line 176: </httpHandlers>
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Source File: D:\Website\7012\Web\web.config Line: 174
Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.210
Looking at the information above where it says Source File: D:\Website\7012\Web\web.config Line: 174 that path to the file is the web.config file for my main application The path to the live support web.config is located at D:\support\web.config . How do I install live support in such an environment?