I am trying to achieve anything.  I am trying to understand an error message.

I installed the LiveSupport Operator on a person's PC.  That person can receive and respond to support requests.  Everything works fine UNTIL THE USERS clicks HOME - then the error message appears and the program exits.

 

If this helps the LiveSupport.exe.Config file contents are:

 

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
            <configSections>
            </configSections>
            <appSettings>
   <add key="CuteChatServiceUrlBase" value="http://cfwebs.clear-momentum.com/clearmomentumsupport/" />
    <add key="CuteChatClientFolder" value="CuteSoft_Client/CuteChat" />
    <add key="SpecialChars" value="€|™|‰|©|ƒ|£|®"/>
    <add key="SupportHomePage" value="SupportHome.aspx"/>
            </appSettings>
</configuration>

 

Let me know if you need more info.