Hello Adam and Tom,
A customer of ours has the same problem.
After we looked into this issue and could not find anything out of the ordinary he did some investigating of his own and came up with the cause of the problem. (see attached image)
That customer uses an ISA server to connect to the internet, and in the logs of that ISA server theres a log that states that the request was refused.
Our problem now is that this server can not be configured to let these packets pass.
So im hoping there is something that can be done on the side of Cutesoft.
Failed Connection Attempt
Log type: Web Proxy (Forward)
Status: 13 The data is invalid.
Rule: All
Source: Internal (REPLACED)
Filter information: Req ID: 0838b100; Compression: client=No, server=Yes, compress rate=0% decompress rate=0%
Protocol: http
User: anonymous
Additional information:
- Client agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30)
- Object source: Internet (Source is the Internet. Object was added to the cache.)
- Cache info: 0x14 (Request includes one of these headers: CACHE-CONTROL:NO-CACHE or PRAGMA:NO-CACHE. Request includes the VIA header.)
- Processing time: 156 MIME type:
If he checks somewhere else to see if it works there all is fine...
Im looking into this matter now hoping to find a way to fix this issue becasue i would hate to downgrade to the last version that doesnt have this behaviour.
Best regards,
Joël Kuijten
Princen Group.