That's why I said all i said about AJAX poll callbacks. 120 seconds for timeout is fine, I said, for AJAX poll callbacks, even on really bad connections. But people were being disconnected for not SAYING anything. And then when I changed this to 7200 seconds (that's two hours), their problems seemed to have gone away, and yet when a user really did disconnect by timeout it still timed out in a couple minutes.

 

So it seems to me that not I but one of CuteSoft's engineers (assuming CuteSoft isn't a one-engineer micro-ISV) got confused about the Inactivity setting.