I have tested your website.

 

It seems that the server would be reseted for an unknown reason.

Not the ASP.NET , but the IIS reseted.

Because I get a network error at first .

 

Have you tested the LiveSupportWeb on a development PC ?

 

I think the conversations with customers make the server down.

 

So , it should be :

 

1. When do not chat the customers , the LiveSupport agent software would not report disconnected.

 

2. When start chat with the customers , both the customers and the LiveSupport agent software would disconnected.

 

 

Regards , Terry .