>>I have set the "Customize Skins" value to each of the four values in the example string (Normal,Royale,MacWhite,Indigo). None of these had any effect on the client chat windows.

 

These options are designed for cute chat. If you want to change the UI of cute live support, please modify the following file:

 

CuteSoft_Client\CuteChat\SupportClient.aspx

 

>>Related to the VS2003 thing. When I try to open the web app in VS2005 I am prompted to convert the app from VS2003 to VS2005.

 

You don't need to convert it to vs 2005. This application has been tested in asp.net 1.1, 2.0.

 

We have to support asp.net 1.1 right now. In the future major release, Cute Live support will not support asp.net 1.1.