Hello CuteSoft,
I have a number of questions I'd like to explore, before purchasing the full version of your chat software. I am running Community Server 2.1, and Cute Chat 4.
1) I only have need of 4 chat rooms. I've used the room administration to delete all but the 4 rooms I wanted, but every time someone clicks on the coffee cup next to the other forums (which is another question), a new instance of the chat room gets added to the room administration panel. In other words, I can't seem to get rid of the chat rooms I don't want. What am I doing wrong?
2) How do I make the coffee cup only appear on the forums that I want chats for? I don't want chats for every forum, yet, there doesn't seem to be any way to limit where the coffee cups show up.
3) I've had to remove the channel list drop down from the interface, to prevent restricted users from accessing chat rooms for forums that they are not permitted to see. Why doesn't cutechat just use the credentialing built into community server for this? Essentially, the only way to restrict people from accessing forum chats that are limited, is to simply "hide" the chat from them. But that's just security-by-ignorance (and makes it so that we can't use the channel list drop down).
4) Why does cutechat use the login name of the registered user, instead of the user's display name, for creating the chat user instance? Because of this, a number of users have to rename themselves every time they enter the chat window. That's pretty annoying.
5) The documentation, and the configuration panels show that file transfers are possible through the chat interface, yet there doesn't seem to be any obvious way to make this work. How do file transfers happen?
6) The chat system has reset itself on a number of occasions, and has caused IIS to reset twice, in the 2 weeks since we installed this. Is there a way we can turn on traces or dumps in this software, so that we can hand them off to you for analysis?
7) There have been times when the chat is extremely sluggish, even though nothing else on the system appears to be taxed. Do you know of any way to monitor the performance of the cutechat within CS, apart from using a sniffer?
Thanks,
Greg Gauthier
http://www.freedomainradio.com/