Baba Yaga:
I have the same issue with LiveSupport and DNN 4.7. The URL is correct, but I have no users in any of the DB (perhaps it is using the DNN DB). I can configure the DNN module, but I'm unable to create operators and therefore I'm unable to login with the Client. Is there a way to manually create an operator, so I can test whether I'll be able to login with the client at all. For the record - the standalone LiveSupport works, so we know how to configure it and create operators, use the URL etc
May be your issue is the same - you do not have defined operators
To created new operators in DNN integration, please follow the steps below:
1. Login the operator client as DNN admin
2. In the departments/agents panel, create your departments.
3. Select the department name, right click. Choose "Add Agent" menu.
4. Type the username of your DNN in the dialog, then click OK.
Hope it helps. Let me know if you have any further questions.
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