The thing that's scaring me is that nobody seems to be minding the store here at Cutesoft. I've logged the problem here and also sent a support email, but there should be someone online according to their stated support policy:
"If require immediate assistance, you can also join CuteSoft Live Support
![Live Support]()
or email technical support directly. CuteSoft Live Chat Support is available between the hours of 9:00am - 6:00pm
Eastern Standard Time (EST)."
I'd recommend
sending an email if you haven't already. We need to get their attention.