We have noticed an issue we would like to address after the 4.1 upgrade in which we are recieving duplicate off line messages from a number of customers.  This issue stems from confusion for the customer as reported by several customers.

 

When the offline message is completed and the user receives the message that they will receive a reponse and then select ok; the offline message box is still in the same state appearing as though there message was not submitted and they are then selecting send again.  Once they submit it a second time they realize they have to select Cancel to exit the offline message box. 

 

In the previouse version I beleive the window disapeared once they submitted the offline message; in either case could work out a method that is more intuitive to the customer?  Having the message box disapear worked well in the previous version. 

 

 

P.S.  Is there any chance you will look at the security warning pop-up I posted a few weeks ago?

 

 

Thank you;