Re: Unable to run Live Support Operator

  •  09-03-2008, 11:40 AM

    Re: Unable to run Live Support Operator

    I am having the same problem.  I have checked my config file and it appears to be correct.  Here is the livesupport.exe.config file for my setup:  Also I have verified that https://pmweb1.promodel.com/chat/ has the CuteSoft_Client/CuteChat folders inside of it.  Also, my older systems running the operator client software that was originally installed on the server a year ago are able to login just fine.
     
    -blair

    <?xml version="1.0" encoding="utf-8" ?>

    <configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">

    <appSettings>

    <add key="CuteChatServiceUrlBase" value="https://pmweb1.promodel.com/chat/" />

    <add key="CuteChatClientFolder" value="CuteSoft_Client/CuteChat" />

    <add key="SpecialChars" value="€|™|‰|©|Ÿ|œ|®"/>

    <add key="CustomCulture" value="en-US"/>

    <!--

    <add key="UseProxy" value="Default"/>

    <add key="UseProxy" value="Custom"/>

    <add key="ProxyAddress" value="http://192.168.188.1:82"/>

    <add key="ProxyBypassOnLocal" value="True"/>

    <add key="ProxyUsername" value="username"/>

    <add key="ProxyPassword" value="password"/>

    -->

    </appSettings>

    <!--

    <system.net>

    <defaultProxy>

    <proxy

    proxyaddress="http://192.168.1.10:3128"

    bypassonlocal="true"

    />

    <bypasslist>

    <add address="[a-z]+\.bypass\.com" />

    </bypasslist>

    </defaultProxy>

    </system.net>

    -->

    </configuration>

     
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