I am having the same problem. I have checked my config file and it appears to be correct. Here is the livesupport.exe.config file for my setup: Also I have verified that
https://pmweb1.promodel.com/chat/ has the
CuteSoft_Client/CuteChat folders inside of it. Also, my older systems running the operator client software that was originally installed on the server a year ago are able to login just fine.
-blair
<?
xml version="1.0" encoding="utf-8" ?>
<
configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">
<
appSettings>
<
add key="CuteChatServiceUrlBase" value="https://pmweb1.promodel.com/chat/" />
<
add key="CuteChatClientFolder" value="CuteSoft_Client/CuteChat" />
<
add key="SpecialChars" value="€|™|‰|©|Ÿ|œ|®"/>
<
add key="CustomCulture" value="en-US"/>
<!--
<add key="UseProxy" value="Default"/>
<add key="UseProxy" value="Custom"/>
<add key="ProxyAddress" value="http://192.168.188.1:82"/>
<add key="ProxyBypassOnLocal" value="True"/>
<add key="ProxyUsername" value="username"/>
<add key="ProxyPassword" value="password"/>
-->
</
appSettings>
<!--
<system.net>
<defaultProxy>
<proxy
proxyaddress="http://192.168.1.10:3128"
bypassonlocal="true"
/>
<bypasslist>
<add address="[a-z]+\.bypass\.com" />
</bypasslist>
</defaultProxy>
</system.net>
-->
</
configuration>