Dear customer,
Share-it is right. You should have got our Action Required email by now. We deliver our software through emails and download links therefore there's little waiting time on us. We're on Eastern Standard Time (Washington time). If your order comes in during our business hours: Mon - Fri 9:00am - 17:00 pm. Order delivery takes from minutes to up to 2 hours. Weekday nights, 12 hrs; weekends 24 hrs and holidays 48 hrs.
If you haven't received anything within above time frame, chances are our emails were caught on its way. What you can do as a buyer is to notify
[email protected] by email, kindly state
- order ID or receipt ID
- email@ associated with your order
- Date of purchase
- an alternative email@ for resending, ie hotmail, gmail, yahoo, msn
We will then resend our email to this alternative one through our hotmail account to setup the connection right away. Don't forget to add
[email protected],
[email protected] and
[email protected] to your safe sender list to avoid email blockage in the future.
I am so glad you have come forward to report this non-receiving. You have done the right thing.
Thanks for your business