Just purchased CuteEditor for ASP

  •  11-03-2003, 7:31 AM

    Just purchased CuteEditor for ASP

    I just purchased this and downloaded it. It is curently installed on a server 2003, which is running IIS 6.0. Everyone is using either IE 5.5 or higher. Javascript is also enabled on all the browsers. Initially, everything displays just fine, but none of the menu buttons are working nor are the 3 buttons at the bottom (normal, html,preview). The current error that is being generated on the client-side is:

    Line: 74
    Char: 1
    Error: Objected Expected
    Code: 0
    URL: blah blah blah

    The documentation, as well as the troubleshooting/help section of this web site that is provided leaves something to be desired. I also noticed that the include file is encoded and wonder if there anything that needs to be configured within that file to make this work. I did notice that some else within the forum has asked about IIS 6 issue and that person is waiting for a response.

    If there is a particular line of code that is needed, I notice that it is no where to be found. I also notice that some objects haven't been defined, hence the error code above, more than likely. Are these defined elsewhere? Or is this code that was overlooked by the person who developed this that is being downloaded by clients?

    I am very frustrated as the expectation when purchasing something is that the documentation is clear and support is there for assistance. Especially when a phone number is not provided and we must put a halt to our development as we sit and wait and hope that these questions are answered in a timely manner.

    Respectfully,
    An unhappy new customer

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