Our production environment has about 600 visitors browsing the site at one time. LiveSupport monitor and the support image button scripts are present on each page. We have 11 operators logged in to Live Support Operator client.

 

What we are experiencing is huge increase in CPU usage by the w3wp process on the server hosting the Live Support website/service - it is going up to 90% (server has Dual 3.60 GHz Intel Xeon (Hyper-Threaded) CPU's).

 

We froze the update of visitors in client piece by checking off the Freeze checkmark, but that did not seem to help much.

 

Is there something we're missing?

 

Also, what are the server requirements for hosting the LiveSupport website/service (CPU, RAM)?

 

Thank you.

Kate