When my users login, they receive the following error message most (but not all) of the the time:
Failed to connect chat service:
System.Net.WebException: The remote server returned an eror: (503) Server Unavailable.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResultasyncResult)
at LiveSupport.ClientBase.SendContext.SendSync()
at LiveSupport.ClientBase.SeondContext.Send()
at LiveSupport.ClientBase.SendRequest(...)
at LiveSupport.ChatClient.Connect(Boolean now)
at LiveSupport.MyApp.Run()
I adjusted the Website URL to avoid our proxy server, but that doesn't seem to have made a difference. Any suggestions for how I can diagnose and resolve this issue would be appreciated.
I should note that we demo'd the app on a test website on the same server without issue. It was only when we went into production that we started having this problem.
Thanks - Byron Jones, BSJ Consulting, Inc.