Application error when launching a chat from a desktop module

  •  05-20-2009, 11:35 AM

    Application error when launching a chat from a desktop module

    DNN cute live support v5.  An agent must be logged in for this error to occur.
     
    Steps to Recreate:
    Click on the Desktop Module when an agent is logged on.
     
    The error:
     

    Compilation Error

    Description: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately.

    Compiler Error Message: CS0117: 'CuteChat.ChatApi' does not contain a definition for 'LSIsSessionActive'

    Source Error:


    Line 32: 			if(promptwait)
    Line 33: {
    Line 34: if(ChatApi.LSIsSessionActive(placename))
    Line 35: promptwait=false;
    Line 36: }

    Source File: c:\Inetpub\wwwroot\fusetalkwww\DesktopModules\CuteSoft_Client\CuteChat\SupportClient.aspx    Line: 34
     
     
    The Error in the event log:
     
     Event Type:    Warning
    Event Source:    ASP.NET 2.0.50727.0
    Event Category:    Web Event
    Event ID:    1310
    Date:        5/19/2009
    Time:        4:04:04 PM
    User:        N/A
    Computer:    FTHOSTWEB3
    Description:
    Event code: 3007
    Event message: A compilation error has occurred.
    Event time: 5/19/2009 4:04:04 PM
    Event time (UTC): 5/19/2009 8:04:04 PM
    Event ID: dc0b5c01ed6a4247943793216ffafcf1
    Event sequence: 9640
    Event occurrence: 1
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/4838167/Root-4-128872203022620000
        Trust level: Full
        Application Virtual Path: /
        Application Path: C:\Inetpub\wwwroot\fusetalkwww\
        Machine name: FTHOSTWEB3
     
    Process information:
        Process ID: 71484
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
     
    Exception information:
        Exception type: HttpCompileException
        Exception message: c:\Inetpub\wwwroot\fusetalkwww\DesktopModules\CuteSoft_Client\CuteChat\SupportClient.aspx(34): error CS0117: 'CuteChat.ChatApi' does not contain a definition for 'LSIsSessionActive'
     
    Request information:
        Request URL: http://www.fusetalk.com/DesktopModules/CuteSoft_Client/CuteChat/SupportClient.aspx
        Request path: /DesktopModules/CuteSoft_Client/CuteChat/SupportClient.aspx
        User host address: 218.85.139.170
        User:  
        Is authenticated: False
        Authentication Type:  
        Thread account name: NT AUTHORITY\NETWORK SERVICE
     
    Thread information:
        Thread ID: 1
        Thread account name: NT AUTHORITY\NETWORK SERVICE
        Is impersonating: False
        Stack trace:    at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
       at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
       at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
       at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
       at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
       at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
       at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
       at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
       at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     
     
    Custom event details:

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     
     
     
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