Richard,
Server side :
Make sure your application do not redirect the CuteSoft_Client/CuteChat/SupportService.asmx
(For example , of you use Forms auth , do not use <deny users='?'/> for that file )
Operator side :
try to add this to configuration file :
<configuration>
<system.net>
<settings>
<servicePointManager expect100Continue="false" />
</settings>
</system.net>
</configuration>
Regards,
Terry