Hi hndmrkc,

 

Ken did not receive your email, can you forward it again and cc to [email protected]? If you want to work together, please come to our live support. You will can share your desktop and work on this issue.

 

How to request live support?

Please visit http://CuteSoft.net, click on the big blue button on top that reads "online". We are here Monday - Friday between 9:30am and 17:30pm Eastern Standard Time.

 

Regards,

Eric