Dear ediguy,
"cutelivesupport.lic" should can be found in same folder as "cutechat.dll", please double check whether these two files are in same folder. If this issue still cannot be fixed, you can request live support, please visit
http://CuteSoft.net, click on the big blue button on top that reads "online". We are here Monday - Friday between 9:30am and 17:30pm Eastern Standard Time.
Thank you for asking