Thanks for the email Ken - but no, there's no load balancing going on, it's just a standard Windows Server 2008 with IIS 7.
I've just had the following email from my client, so I need this to have your absolute full attention and top priority please:
As per John's email, I can’t reiterate enough just how important the stability of the upload tool is to us. The amount of calls I am receiving from the branches seems to be going up and a lot of key clients have now lost faith in it and switching back to FTP uploading to us.
We’re nearing the stage where we may have to look at commercial file upload products such as mailbigfile.com/yousendit.com because of the on-going problems.
Please get back to me as soon as possible.
Kind Regards,
Simon