Hi nick2006,
#1
Pleaes add the code below into your page. When the user get a message, the CuteMessenger will send you a popup box to prompts your even you have not open CuteMessenger.
<script src="CuteSoft_Client/CuteChat/IntegrationUtility.js.aspx?Chat_StartPartialMessenger=1"></script>
#2
Is your site onlne? If so, can you send me two test accounts and shows me the steps to reproduce this issue? I will check it and get back to you as soon as possible.
Regards,
Ken