Hi Hee,

 

Q1

 

1. Open file "Languages/autogenerated.xml" which under the  operator install root.

 

2. Find section below . That are the operator rating values.

 

<resource name="MySupportPanel.RatingLevel5">Very Good</resource>
<resource name="MySupportPanel.RatingLevel4">Good</resource>
<resource name="MySupportPanel.RatingLevel3">Normal</resource>
<resource name="MySupportPanel.RatingLevel2">Bad</resource>
<resource name="MySupportPanel.RatingLevel1">Very Bad</resource> 

 

Q2

 

Accept First mean accept the first call

 

Accept allow you select to accept which call you want. (select the user name in the queue list which above the accept button)

 

Regards,

 

Ken